TERMS AND CONDITIONS

 

We are NOT responsible for any lost, stolen, or damaged shipments, all claims must be made with the shipping carrier. USPS insures some lost or damaged packages. If your tracking information says it was delivered you can open a claim by calling USPS at (800) 275-8777.

 

For international orders, we are NOT responsible for any custom fees and taxes. These fees are NOT calculated or applied by Liane Symone. If you are unsure about the charges, we would recommend contacting your local customs office for further information.

 

If your order is returned to us due to insufficient address you will be required to pay a reshipment fee via invoice. Your order will not be reshipped until the fee is paid, reshipment fees range from $10-$15 for US, and $40-$50 for international.

 

Shipping costs are non-refundable.

 

REFUND AND CANCELLATION POLICY:

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Please note that once an order has been placed, we cannot accept cancellations or modifications. This policy helps us process orders efficiently and minimize errors. Additionally, all sales are final, and we do not accept returns or exchanges except in cases of defective or incorrect items. We encourage customers to carefully review product descriptions and sizing charts before making a purchase.

 

PROCESSING POLICY:

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The processing period for orders will take 1-14 business days (Monday-Friday). Shipping is 3-5 business days.  When ordering during a sale there may be a slight delay in orders, please keep this in mind.

 

Please order at least 3-4 weeks prior your event/ trip if you're ordering for a specific occasion to insure delivery. 

 

ADDRESS CHANGES: 

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Any address changes can be made any time before your order ships. Once your order is shipped, we cannot change your address.

 

FRAUD SUSPECT ACTIVITY: 

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If your order is marked as high risk OR if certain details on your order do not match (EXAMPLE: Your shipping details differ from your card details), we will have our team reach out to you for verification of your order, you will be given 2 ways to verify your order. If you cannot verify/ prove your order is not fraud within 72 hours your order will be automatically canceled and reported as fraud. We do this to protect our brand from scams and our customers from getting scammed.